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  • Cable / HD / DVR
    What is my PIN code?
    If you are a Cox Digital Cable subscriber in OKC, your default Personal Identification Number is 0000. You can change your PIN by pressing "Settings" on your remote twice and following the instructions. If you are a Cox Digital Cable subscriber in Tulsa, your receiver is pre-set for non-restricted viewing. However, if you would like to set up a Personal Identification Number, press the Menu button on your remote and the choose "A" for more settings. This will allow you set up a PIN for both Purchasing On DEMAND movies and for parental controls.


    What channels do you offer?
    Cox offers over 250 channels including HD, digital music channels, premium networks such as HBO and Showtime plus all your favorite channels including Food Network, HGTV, ESPN, CNN and 24/7 Weather. For OKC, click here.  For Tulsa, click here.


    What HD channels do you offer?
    Cox is continuously adding new and exciting HD channels to add to our lineup. Some of the channels include Discovery HD, ESPN and ESPN 2 HD, TNT HD, A&E HD, National Geographic HD and your local channels. For the most up to date HD lineup, please visit our HD page.


    How do I locate a specific channel?
    To locate a specific channel, please select the city you are in. This will take you directly to our most up to date channel lineup.


    How do I hook up my digital/HD/DRV box?
    IF = OKC Digital: To connect your digital receiver to your TV, simply follow these easy steps. 1. Connect the coaxial cable from the wall outlet to the cable IN on the back of the digital receiver. 2. Connect the coaxial cable from the cable OUT on the back of the digital receiver to the cable IN on the TV. 3. Connect the digital receiver power cord to the back of the receiver and then plug into an electric wall outlet. When the cable box displays a clock on the LED, power on the box. 4. Please call 405-604-SELF(7353) for authorization of your digital receiver. You will need your social security number, account number, or phone number to activate your service. 5. Refer to the remote control user guide included with the remote to program your remote. For advance set up of additional audio and visual equipment, please refer to your equipment hookup instructions.

    IF = Tulsa Digital: To connect your digital receiver to your TV, simply follow these easy steps. 1. Connect the coaxial cable from the wall outlet to the cable IN on the back of the digital receiver. 2. Connect the coaxial cable from the To RF In to RF In on the back of the digital receiver. 3. Connect the coaxial cable from 'To TV/VCR' on digital receiver to the 'Cable In' on the television. 4. Connect the coaxial cable from the RF Out to the Cable In on the back of the TV. 5Connect the digital receiver power cord to the back of the receiver and then plug into an electric wall outlet. When the cable box displays a clock on the LED, power on the box. 6. Please call 918-270-7903 for authorization of your digital receiver. You will need your social security number, account number, or phone number to activate your service. 7. Refer to the remote control user guide included with the remote to program your remote. For advance set up of additional audio and visual equipment, please refer to your equipment hookup instructions.

    IF = OKC DVR: To connect your Digital Video Recorder to your TV, simply follow these easy steps. 1. Connect the coaxial cable from the wall outlet to the cable IN on the back of the DVR. 2. Connect the coaxial cable from the cable OUT on the back of the DVR to the cable IN on the TV. 3. Connect the DVR power cord to the back of the receiver and then plug into an electric wall outlet. When the cable box displays a clock on the LED, power on the box. 4. Please call 405-604-7353 for authorization of your DVR. You will need your social security number, account number, or phone number to activate your service. 5. Refer to the remote control user guide included with the remote to program your remote. For advance set up of additional audio and visual equipment, please refer to your equipment hookup instructions.
    IF = TULSA HD/DVR: To connect your HD/DVR receiver to your TV, simply follow these easy steps 1. Connect coax from wall to 'Cable in' on box. 2 If you are connecting to a non-HD television, connect the RCA (Red, Yellow, White) cables to the 'V, L, and R' connections on the back of the box. Then from there connect the red/yellow/white cables to the ""Video In"" connections on back of television. If you are connecting to an HD television, connect the component connections matching green to Y, blue to Pb, and red to Pr on the back of the box and match those with 'Component In' on your TV. The audio cables are different color but they connect the same as a non HD - Red to red (R) and white to white (L) where it’s labeled 'Out Video/Audio'. 3.  Connect the  receiver power cord to the back of the receiver and then plug into an electric wall outlet. When the cable box displays a clock on the LED, power on the box. 4. Please call 918-270-7903 for authorization of your digital receiver. You will need your social security number, account number, or phone number to activate your service. 5. Refer to the remote control user guide included with the remote to program your remote. For advance set up of additional audio and visual equipment, please refer to your equipment hookup instructions.

    IF = OKC HD/DVR: To connect your HD/DVR receiver to your TV, simply follow these easy steps. 1. Connect coax from wall to 'Cable in' on box. 2 If you are connecting to a non-HD television, connect the RCA (Red, Yellow, White) cables to the 'V, L, and R' connections on the back of the box. Then from there connect the red/yellow/white cables to the ""Video In"" connections on back of television. If you are connecting to an HD television, connect the component connections matching green to Y, blue to Pb, and red to Pr on the back of the box and match those with 'Component In' on your TV. The audio cables are different color but they connect the same as a non HD - Red to red (R) and white to white (L) where it’s labeled 'Out Video/Audio'. 3.  Connect the  receiver power cord to the back of the receiver and then plug into an electric wall outlet. When the cable box displays a clock on the LED, power on the box. 6. Please call 405-604-SELF (7353) for authorization of your digital receiver. You will need your social security number, account number, or phone number to activate your service. 6. Refer to the remote control user guide included with the remote to program your remote. For advance set up of additional audio and visual equipment, please refer to your equipment hookup instructions.


    Do I need a digital TV to receive Digital Cable Services?
    A digital television is not required to receive Digital Cable service from Cox. As a subscriber to Cox Digital Cable, we provide you with a digital receiver which provides you with 100% digital quality picture and sound on all your channels. These digital receivers also provide 2 way communication without a phone line for ordering On DEMAND and Pay-Per View movies through your television.


    What are parental controls?
    As a Cox Digital Cable subscriber, you can completely block specific channels, limit television access by time of day, restrict viewing by program rating and prevent pay-per-view purchases. Through Cox Digital Cable, you'll have the most advanced, highly secure parental controls available.


    How can I block channels?
    To lock by channel or rating with Cox Digital Cable:
    IF = OKC - First, press the Settings button on your remote.  Then press the down arrow to highlight the parental control option. Press the settings button again or the right arrow. Next, enter your four digit personal identification number. If you have not changed your PIN, the default PIN is 0000. Press the up or down arrow to highlight the channel or rating to be blocked. Press settings or the right arrow again. Once you have blocked all channels or ratings desired, press the "A" button to accept. You will know if a channel or rating has been locked by a small locked symbol next to the respective channel or rating.
    IF = TULSA - First you will need a personal identification number to lock channels or ratings. If you have not already set up your PIN, you may do so by pressing the menu button on your remote. Next, press the "A" button and choose "more settings". Choose parental controls from the menu and then choose "Change PIN". Choose a 4 digit number that's easy for you to remember but something others can't easily guess. Now, to lock by channel or rating, press the Settings button on your remote.  Then press the down arrow to highlight the parental control option. Press the settings button again or the right arrow. Next, enter your four digit personal identification number. Press the up or down arrow to highlight the channel or rating to be blocked. Press settings or the right arrow again. Once you have blocked all channels or ratings desired, press the "A" button to accept. You will know if a channel or rating has been locked by a small locked symbol next to the respective channel or rating."


    Can I set up more than one favorite's list?
    As a Cox Digital cable subscriber, the interactive program guide allows you to set up a list of your favorite channels. You may have only one favorite list per receiver. So if you have two receivers in your home, you can have one favorite list on one receiver and a completely different favorite list on the other.


    I'm interested in HDTV from Cox. How many channels are currently on your HD lineup?
    We are continuously adding new channels to our HD lineup. For the most current and up to date HD lineup, please visit our HDTV channel lineup.


    I'm thinking about DVR. What is the cost and is there a package to help me save money?
    Digital Video Recorder service from Cox is $9.99 per month. The easiest way to save with DVR is by subscribing to the Cox Ultra Bundle which will save you over $20 every month on your High Speed Internet from Cox. You can sign up for the Bundle and DVR service by visiting the order services page.


    I'm thinking about adding more digital boxes in my home. What is the cost?
    Adding a receiver to another television in your home, whether it's digital, HD or DVR is only $5.25 each per month.


    Why are there black sidebars on some of my HD channels?
    Most TV screens and programming were designed using a 4:3 aspect ratio for standard-definition TV reception and viewing. However, most HDTVs are "widescreen", which use an aspect ration of 16:9. Therefore, when a standard-definition program is viewed on a widescreen HDTV, the HDTV may center the image on the screen with black or gray margins (known as sidebars) on either side in order to retain the 4:3 aspect ratio. The cable box uses this same process when 4:3 content is viewed on the high-definition, 16:9 wide-screen HDTV.


    How do I see an instant replay with my DVR?
    To see an 8 second instant replay of the program you are viewing with your COX DVR, simply hit the replay button.


    What is the difference between regular cable and digital cable?
    The difference between analog video and digital video is the way the signals are transmitted. The video signal of analog TV is transmitted in AM while the audio is transmitted in FM. This can cause interference in your picture such as ghosting or snowing channels. Plus, the amount of bandwidth assigned to an analog channel is limited restricting the resolution and quality of picture.  Digital video is transmitted as data in a binary format where the video data is represented by a series of "1"s and "O"s. Because this signal is made up of "bits", the same bandwidth size that takes up a current analog TV signal, can accommodate not only a higher quality image in digital form, but also allows for additional video and audio in that same space. As a subscriber to Cox Digital Cable, all the channels you receive are broadcast in 100% digital quality. Meaning you have a clearer resolution and digital video and sound on every channel!


    Where can I go to find out what is on TV?
    If you are a Cox Digital Cable subscriber, using your Interactive Program Guide by selecting the "guide" button is the easiest way to scroll through channels to find out what is on. However, you may also visit the TV listings page on www.cox.net to see what's on.


    Subtitles / Closed Captioning
    The subtitle and closed captioning feature is controlled through your TV, and every TV is different. You should be able to control this function in your menu or TV setup. For specific instructions please refer to your TV manual.


    What is HDMI?
    HDMI stands for High-Definition Multimedia Interface. HDMI cables are a type of connector a customer can use from the HD digital receiver to the television. HDMI is a single cable that can carry digital audio and video signal from the HD digital receiver to the television. Cox's HD digital receivers do support HDMI cable connections.

    To use an HDMI connection you'll need to insure that the receiver you obtained from Cox is an HD receiver with an HDMI port. Your television should have an HDMI port as well. When setting up your receiver from Cox to your TV, you don’t need HDMI cables – you can use component cables. But if your television has an HDMI port then using HDMI cables is the fastest and best way to connect to Cox’s HD digital receiver.  One HDMI cable will digitally connect audio and video from the Cox receiver to your HDTV. With the right setup, HDMI can make a significant difference in a home-theater system.


    Does Cox Support HDMI?
    HDMI stands for High-Definition Multimedia Interface. HDMI cables are a type of connector a customer can use from the HD digital receiver to the television. HDMI is a single cable that can carry digital audio and video signal from the HD digital receiver to the television. Cox's HD digital receivers do support HDMI cable connections.

    To use an HDMI connection you'll need to insure that the receiver you obtained from Cox is an HD receiver with an HDMI port. Your television should have an HDMI port as well. When setting up your receiver from Cox to your TV, you don’t need HDMI cables – you can use component cables. But if your television has an HDMI port then using HDMI cables is the fastest and best way to connect to Cox’s HD digital receiver.  One HDMI cable will digitally connect audio and video from the Cox receiver to your HDTV. With the right setup, HDMI can make a significant difference in a home-theater system.


    Do I need HDMI cables?
    HDMI stands for High-Definition Multimedia Interface. HDMI cables are a type of connector a customer can use from the HD digital receiver to the television. HDMI is a single cable that can carry digital audio and video signal from the HD digital receiver to the television. Cox's HD digital receivers do support HDMI cable connections.

    To use an HDMI connection you'll need to insure that the receiver you obtained from Cox is an HD receiver with an HDMI port. Your television should have an HDMI port as well. When setting up your receiver from Cox to your TV, you don’t need HDMI cables – you can use component cables. But if your television has an HDMI port then using HDMI cables is the fastest and best way to connect to Cox’s HD digital receiver.  One HDMI cable will digitally connect audio and video from the Cox receiver to your HDTV. With the right setup, HDMI can make a significant difference in a home-theater system.


    What is iTV?
    OKC:  iTV, or Interactive TV from Cox Digital Cable, is just that, interactive. By pressing the menu button on your Cox universal remote, you'll have access to your local weather forecast, news headlines, daily horoscope and movie listings. You can also access your Cox High Speed Internet email and pay your Cox bill. Ordering premium channels such as HBO, Cinemax, Showtime and Starz has never been easier. Simply select the channel you want to order and tune to that channel...they're available within 30 seconds of your oder! iTV is free and only available to Cox Digital Cable subscribers. So press the menu button and find out what your horoscope says today!

    Tulsa:  TULSA: iTV, or interactive TV from Cox Digital Cable, is just that, interactive. By pressing the menu button on your Cox universal remote, you'll see a menu slide in from the left side of your screen offering you selections such as Sports, Kids, Weather and even games! If you select kids, for instance, you'll be taken to our Kids Zone channel offering 6 smaller screens showing you what is currently playing on 6 different children's networks. You can highlight over one of the 6 screens to hear audio, and then click on that screen to be taken directly to that channel. The sports zone is particularly helpful on game days when you want to see 2 or 3 games at once. On the games channel, you can play Solitaire, twenty-one and poker. And when you tune to the weather channel, you can search for weather by a particular location. Remember, just press the menu button on your Cox universal remote to get started.


    Related Documents:
    remotemenu.jpg remotemenu.jpg


    How do I order HBO/Showtime/Starz/Cinemax?
    OKC:  To order a premium channel such as HBO or Starz, you first need to be a Cox Digital Cable subscriber by clicking here.

    If you are, just follow these steps: First, press the menu button or the "a" button on your Cox universal remote. Second, highlight order services and press select. Third, highlight the HBO/Showtime/Starz option and press select. You'll then highlight the premium network you would like to purchase and press select.Finally, select order now and follow the on-screen instructions to verify account information and confirm purchase. Within 30 seconds you'll be able to tune to the channel you ordered and start viewing!

    If you are not currently a Cox Digital Cable customer but still want to purchase a premium network, you'll first need to order Cox Digital Cable by visiting our order services page on cox.com.

    Tulsa:  To order a premium channel such as HBO or Starz, you can quickly place your order on cox.com. You'll need to ensure you are a current Cox Digital Cable subscriber. If you aren't, you can order digital cable at cox.com as well. Just click here.


    Can I get more DVRs?
    If you would like to lease additional DVR’s for your home, you’ll need to be a Bundled customer. This means, you have all of our current Cox services – Digital Cable, High Speed Internet and Phone. It’s just one of the many perks of being our VIP.


    How many programs can I record?
    With a digital video recorder from Cox, you can record up to 90 hours of your favorite shows and programming. The actual amount will depend on whether you are recording a digital program or something in HD. You may record up to 2 shows at once. You can also watch something from your pre-recorded DVR list while up to 2 other shows are recording. Talk about controlling your TV!


    Can I record more than one program at the same time?
    With a digital video recorder from Cox, you can record up to 90 hours of your favorite shows and programming. The actual amount will depend on whether you are recording a digital program or something in HD. You may record up to 2 shows at once. You can also watch something from your pre-recorded DVR list while up to 2 other shows are recording. Talk about controlling your TV!


    How many shows can I store on my DVR?
    With a digital video recorder from Cox, you can record up to 90 hours of your favorite shows and programming. The actual amount will depend on whether you are recording a digital program or something in HD. You may record up to 2 shows at once. You can also watch something from your pre-recorded DVR list while up to 2 other shows are recording. Talk about controlling your TV!


    Do you offer an HD receiver without DVR?
    If you just want HD service from Cox but are not interested in DVR, no problem. We do offer HD receivers without DVR capability. The cost for HD is free! Try getting that from a Satellite provider!


    Do you support cable cards?
    Cox does support the use of cable cards. However, there are some restrictions. Currently, all Digital Cable Ready devices such as TVs, are “one-way” devices - meaning they cannot communicate with the headend or equipment at Cox that transmits cable programming to your home.  Cox utilizes two-way technology to deliver key features like our interactive program guide, sports packages, On Demand and even new channel additions in some cases. The best way to ensure you can access all the technology and channels Cox offers, is by leasing a digital receiver from us.


    How much is iTV?
    OKC:  iTV from Cox is free to all Cox Digital Cable subscribers. Simply select the menu button on your remote to enjoy all the features with iTV such as checking your cox email from your TV, viewing your horoscope and checking the weather.

    Tulsa:  iTV from Cox is free to all Cox Digital Cable subscribers. Simply select the menu button on your remote to enjoy all the features with iTV such as checking your weather, playing games or viewing 6 channels at one time!


    How much is on demand?
    Access to On Demand, channel 1, is absolutely free. When you go to channel 1 and press select to open the on demand menu, you are not being charged. You can browse through all the different categories including Movies, HD on demand and freezone. In the cable tv showcase section of Freezone, you'll find many of your favorite networks with programming you can view at any time...all for free! Movie purchases range from $1.95 to $5.99. Once you've purchased a movie, you can watch it over and over again within that 24 hour period and won't be charged double! And the best part about watching a movie on demand, is that you don't have to drive all the way back to the movie store to return it!


    What is on the Cox Channel?
    OKC:  The Cox Channel, channel 7, is your local hometown channel with programming produced exclusively for Cox Oklahoma viewers. You'll find a variety of local programming including local high school sports, college sports and community programming. To learn more about the Cox Channel, please click here.

    Tulsa:  The Cox Channel, channel 3, is your local hometown channel with programming produced exclusively for Cox Oklahoma viewers. You'll find a variety of local programming including local high school sports, college sports and community programming. To learn more about the Cox Channel, please click here.


    Why is Cox HD better than Satellite HD?
    By choosing Cox for your HD services, you'll receive free HD programming, including your local hi-def channels. With Satellite, you'll pay a hefty fee every month. Cox HD service does not require you to purchase extra equipment - there is no need for a dish on your house. Plus, you'll receive local technical support as well as a growing HD lineup. For more information on HD service from Cox, click here.


    How do I record a series?
    OKC:  To set you DVR to record an entire series, you’ll first need to locate that show in your on screen programming guide. Once you find the show, select “record”. You can then choose one or all episodes. Press A and then choose one of the options on the screen. You can choose to record all episodes of that show anytime they air, re-runs, or you can choose to record the first-run only. Press select to save your settings and your DVR is now set to record your series.

    Tulsa:  To set your DVR to record an entire series, you’ll first need to locate that show in your on screen programming guide. Once you find the show, select “record”. You’ll then select “record entire series”. Use the arrow keys to choose if you want to record all episodes of that show anytime they air, re-runs, or you can choose to record the first-run only. Press select to save your settings and your DVR is now set to record your series.


    How do I get HD Channels?
    HD Channels from Cox are located in the 700's on the channel lineup. So tune to channel 700 and you can use the arrow keys on your remote to go from there. To access Cox HD channels, you'll need to ensure you have an HDTV as well as an HD recceiver from Cox. You may order HD service online or you can bring your current digital receiver to a Cox store and we'd be happy to swap it for an HD receiver. Just visit the contact page to locate a Cox store near you.

    For the HD Lineup, click here.
    To order HD, click here.


    What do I get when I order HBO, Showtime, Starz, Cinemax?
    As a Cox Digital Cable customer subscribing to a premium channel such as HBO or Starz, not only do you have access to that specific network and their multiplex channels such as HBO Family or Starz Comedy, you'll also gain free access to the respective premium network On Demand. So let's say you subscribe to HBO but miss the first episode of their new series premier and you forgot to set your DVR. Simply visit channel 1, go to HBO On demand, and browse their series menu to find the episode you missed. It's right there whenever your ready to watch it. Plus, you can pause or stop the programming and resume viewing when it's convenient for you. As an added bonus, if you're and Cox HD subscriber, you'll also receive the premium network you order in HD...Free!

    Visit our channel lineup page to find all the multiplex channels included in your premium subscription by clicking on the town below for the appropriate information.

    Oklahoma City     |      Tulsa


    How do I know when a specific show comes on?
    As a Cox Digital Cable customer, searching for a specific show or programming event is quick and easy with the on-screen programming guide. To locate a specific show, press the GUIDE button until Title is highlighted. An alphabetical list of letters appears. Press the UP or DOWN arrow button to highlight the first letter of the program title you want to view information for. For each letter highlighted, the Program Guide displays all available programs for that letter to the right. To scroll through the list of programs, press the RIGHT arrow button to view the list of programs Then press the UP or DOWN arrow button to scroll. The time and date of when that show airs will be displayed. If you do not subscribe to digital cable you can check the tv listings page on cox.net.


    Is Cox launching any new HD Channels?
    Yes! On September 29, 2009, Cox will launch 6 new HD channels. NBA TV HD on channel 726, NHL Network HD on channel 727, WGN HD on channel 734, MSNBC HD on channel 788, MoreMax HD on channel 805 and The Movie Channel HD on channel 810. Stay tuned for additional HD launches coming in October!


  • On DEMAND
    What is my PIN code?
    If you are a Cox Digital Cable subscriber in OKC, your default Personal Identification Number is 0000. You can change your PIN by pressing "Settings" on your remote twice and following the instructions. If you are a Cox Digital Cable subscriber in Tulsa, your receiver is pre-set for non-restricted viewing. However, if you would like to set up a Personal Identification Number, press the Menu button on your remote and the choose "A" for more settings. This will allow you set up a PIN for both Purchasing On DEMAND movies and for parental controls.


    What is On DEMAND?
    On Demand, Channel 1, offers over 3500 programming options to Cox Digital Cable customers at the touch of a button. Choose from a variety of categories such as movies, sports shows, kids programming, even concerts and music videos. Make your selection at any time of the day and control what you watch just as you would with a DVD.  Access to Channel 1 is absolutely free and is available 24 hours a day, 7 days a week. New hit movies as well as the classics are available from $1.95 to $3.95. Content from some of your favorite networks such as History Channel, National Geographic, Nickelodeon, MTV, Comedy Central and HGTV are available in the Cable TV Showcase section absolutely free! There is no excuse for anyone in your family to complain about nothing being on TV. There is something for everyone on Channel 1. Remember, access is absolutely free so tune to Channel 1 and make your selection!


    Related Documents:
    NewOnDemandGuide.pdf NewOnDemandGuide.pdf


    How do I access On DEMAND?
    You may access On DEMAND by either selecting the "On DEMAND" button on your remote, or by selecting "1" on your remote and pressing "select". Once you've tuned to Channel 1, press "select" again to browse the entire menu of On DEMAND selections.


    Related Documents:
    NewOnDemandGuide.pdf NewOnDemandGuide.pdf


    How do I order an On DEMAND movie?
    First, tune to Channel 1 and push the "select" button to activate a session. Next, you can choose the section you would like to watch using the arrow keys. You can select from Movies On DEMAND, HBO On DEMAND, Freezone and so forth. From there you can browse through even more menu's such as "Action Adventure" or "New Releases" in the movie section for instance. Once you find the movie or show you'd like to watch, press select to order and press select again to confirm your order and enjoy your show!


    Related Documents:
    NewOnDemandGuide.pdf NewOnDemandGuide.pdf


    How do I record something?
    To record a program using your Cox Digital Video Recorder, simply press the record button on your remote. You can then choose to simply record that show or record the entire series. Once you hit the record button, your DVR will begin recording immediately. To record something that isn't coming on right away, hit the guide button on your remote and highlight the show you want to record. Then press the record button to record that show. With your digital video recorder from Cox, you can record any type of programming...even HD! The only recording restricted on the Cox DVR is programming on Channel 1, On demand.


    How do I record On Demand?
    To record a program using your Cox Digital Video Recorder, simply press the record button on your remote. You can then choose to simply record that show or record the entire series. Once you hit the record button, your DVR will begin recording immediately. To record something that isn't coming on right away, hit the guide button on your remote and highlight the show you want to record. Then press the record button to record that show. With your digital video recorder from Cox, you can record any type of programming...even HD! The only recording restricted on the Cox DVR is programming on Channel 1, On demand.


  • Digital Phone
    How do I set up Cox Voicemail?
    To activate your Home voice mail, pic up your handset and dial your home telephone number. When your greeting begins, interrupt by pressing the * key. Next, you will hear a greeting from Cox that asks you for your password. Your temporary password is 269266 or COXCOM. You will hear "Welcome to the Cox Voice Messaging Network." You will then be guided through a tutorial that helps you set up your voice mailbox and set up a new password. Select a new password that is at least 4 digital and not easily guessed by others. To listen to new voicemail, lift the handset of your home phone and then enter your home phone number, when the greeting begins, interrupt by pressing the * key. When prompted, enter you password to retrieve your voice messages.


    Related Documents:
    Voicemail_Quick_Reference.pdf Voicemail_Quick_Reference...


    Do I need a new phone to receive Cox Digital Telephone?
    No. Cox telephone service works the exact same as other telephone providers once our lines have reached your home. Ours is digital as soon as it leaves your home while other providers don’t change the signal to digital until it is a good distance from your home. Cox Digital Telephone is provided over an upgraded digital fiber-optic network that has made Cox first in reliability. Our state-of-the art technology assures you of crystal-clear connections and, to keep your phone service trouble-free, we monitor the network 24 hours day.


    How do I use my Privacy Control?
    Privacy Control eliminates unwanted telephone calls by requiring callers with blocked, anonymous, or unknown numbers to identify themselves before the customer’s phone rings.

    When Privacy Control is enabled, the caller will hear 2 options, Press 1 - if the call us urgent, caller can leave a name after the tone, or Press 2 - caller can send the call to voicemail. The privacy control service in turn will call you, the customer, and plays the greeting from that caller followed by 3 options - press 1 to accept the call, press 2 to reject the call or if you have Cox Voicemail, option 3 will allow the caller to leave a message.


    Can I decide which calls I want to accept?
    With Cox Solutions Feature Package, Selective Call Acceptance lets you decide which calls you want to accept. To use this feature, lift your handset and listen for the dial tone. Press *64 and listen for an announcement telling you whether the feature is currently on or off. The recording will then tell you how many, if any, numbers are currently store in your acceptance list. Follow the prompt for further instructions. Then press 3 to turn the feature on or off.


    How do I reject unwanted calls?
    As a Selective Call Rejection subscriber you can program your phone to reject calls from any number you place in the rejection list. When your service is turned on, any caller in this list will hear an announcement that you're not accepting calls at this time. All other calls will ring through as usual. To use Selective Call rejection, lift the handset and listen for the dial tone. Press *60 and listen for an announcement telling you whether the feature is currently on or off. The recording will then tell you how many, if any, numbers are currently stored in your rejection list. Follow the instructions and press 3 to turn the feature on or off.


    How do I restrict long distance calls being made from my house?
    As a Cox Toll restriction subscriber, you can restrict long distance calls being made from your home. In order to activate Toll Restriction, please contact us.


    How do I reject calls that do not show up on caller ID?
    With anonymous call rejection, in the Cox Solutions Feature Package, any caller who has blocked their number from your caller ID display will hear an announcement that you do not accept anonymous calls and that they should remove the blocking and then call back. To turn on anonymous call rejection, lift the handset and listen for dial tone. Press *77 and listen for confirmation tone or announcement. Hang up handset. To turn off anonymous call rejection, press *87 and listen for confirmation tone or announcement. Hang up handset.


    Can I disable call waiting?
    To disable call waiting, simply dial *70 and then dial your number.


    How do I dial internationally?
    When dialing an International number, it is not necessary to start your dialing with a "1." This is replaced by the "011" code. You may utilize this document for information on dialing outside of the United States.


    Related Documents:
    intlcodes.pdf intlcodes.pdf


    How can I forward my calls?
    As a subscriber to call forwarding from Cox, you can program you calls to ring at another number. Each time a call is forwarded, your phone will make one short ring and it can still be used to make outgoing calls. To turn on the call forwarding service, lift your handset and listen for the dial tone. Press *72 and listen for dial tone. Dial the number where you want your calls forwarded. When the phone is answered, your call forwarding is in effect. To turn off call forwarding, lift your handset and listen for dial tone. Press *73, listen for dial tone then hang up the handset. Your call forwarding is now OFF and calls will ring normally on your phone and will no longer forward automatically.


    Can I choose which calls I want to forward?
    As a Cox Solutions Feature package subscriber, selective forwarding allows you to decide which callers should follow you to another number. You can program your phone to forward only those calls from a special list of numbers to another number-such as your cell phone. When your service is turned "ON," calls from numbers in your forward list will be re-routed to your "forward-to" number. All others will ring at your phone as usual. To use selective call forwarding, lift the handset and listen for the dial tone. Press *63 and listen for an announcement telling you whether the feature is currently stored in your forward list. Follow the instructions and press 3 to turn the feature ON or Off.


    When will Cox Phone be available in my area?
    To check for Cox serviceability at your address, please click here.


    What phone features do you offer?
    Cox offers over 16 different phone features for your Cox Digital Telephone service. Some of these include Call Waiting Caller ID, Priority Ringing, long distance alert and selective call rejection. To learn more about these features and others, please visit our phone feature page here.


    Distinctive Ring
    Distinctive ring allows one phone line to be assigned two phone numbers. As a distinctive ring subscriber, you can identify callers by using a separate unique ring - two fast rings - for the second number. So for instance, your kids can have their own number and they'll know when that phone call is for them when they hear the double ring. It can also be used for a fax machine. To set up distinctive ring, please call a Cox representative and we'll be happy to assist you in adding this feature.


    How do I know what feature/option my phone service includes?
    The level of phone service you have with Cox will depend on what features are available to you. The quickest way to find out what features you have is by taking a look at your Cox bill. Let's say you have the control plus package - it includes 6 different calling features. These features are listed on cox.com. You'll find each specific package and the features that are included by clicking the button to my right. We also offer some features a la carte - not in a package - such as voicemail, call waiting and call forwarding. You may add new features any time by visiting the order page on cox.com here.


    How do I get $24.99 Phone?
    Cox is currently running an amazing special on our Cox Digital Telephone Service. If you have a need for unlimited long distance…that's just the beginning. You can receive your primary line of home phone service, voicemail, 6 calling features AND unlimited long distance for just $24.99 a month! Check our special offer page to learn more about this great promotion as well as placing your order online. Remember, complete the bundle by adding phone and not only will you receive this great rate, you'll also receive a permanent discount on your Cox High Speed Internet service each and every month! Well...what are you waiting for? Click here.


  • High-Speed Internet
    How do I set up my Cox E-Mail?
    The computer software you are wanting to use to set up your Cox e-mail will determine which steps to follow to set up your Cox e-mail on your computer. The quickest way to check your cox.net e-mail is by visiting webmail.cox.net. You can then enter your user ID and password to access your e-mail. However, there are alternate programs to use such as Outlook, Outlook Express, Eudora and Netscape. To set up access in one of these programs, please visit support.cox.com and select "e-mail" to choose your program and follow the step by step instructions.


    How do I hook up my modem?
    Please select the modem you are trying to connect?

    Arris:
    This is the Cox telephony modem. Please call a Cox representative if you are trying to get connectivity.

    MOTO:
    Connecting your cable modem to your computer is quick and simple. First, will you be connecting using USB or Ethernet connection?
    USB:
    For connecting with USB, you will need an available USB port on the computer and a USB cable, a Cox High Speed Internet Installation CD, and a USB driver CD. First, connect the Coax cable line that is dedicated to the modem to the cable connector on the modem and then to the cable wall outlet. Plug the power cord into an electrical wall outlet. Connect the other end of the power cord into he back of the modem. Plug one end of the USB cable into the USB port on the back of the computer and the other end into the USB port on the back of the modem. Next, insert the USB driver CD as prompted by the operating system and follow the on-screen instructions. The modem is now connected. Please insert the Cox High Speed Internet installation CD, follow the instructions, and you’ll be surfing the Internet in no time!
    ETHERNET:
    To connect using Ethernet, you will need a Cox High Speed Internet Installation CD, Operating System CD, Cable Modem, Ethernet Cable and Coax Cable.

    Verify that the cable modem and computer are disconnected from the power source. Connect one end of the coax cable to the cable wall outlet. Connect the other end of the coax cable to the cable modem. Plug the cable modem power adapter into a wall outlet. The modem is now connected. Please insert the Cox High Speed Internet installation CD, follow the instructions, and you’ll be surfing the Internet in no time!


    Related Documents:
    CHSI_Fast_Connect.pdf CHSI_Fast_Connect.pdf


    How to I connect to Cox internet?
    Any new connection by default is created with the settings needed to use Cox service. So if you are using USB or Ethernet, and do not change any settings after inserting the cable, your computer will see it as a new connection and work without any settings changes. Try opening your web browser and entering a web address. If you are not getting a signal, you might need to call us so we can assess your equipment.


    Related Documents:
    CHSI_Fast_Connect.pdf CHSI_Fast_Connect.pdf


    How do I reset my modem?
    First, please select the modem that you are trying to reset. 
    arris: On your telephony modem, there is a reset button. Use a fine tipped point object such as a pen or pencil to push that button in. Modem will reset.

    Moto5120: With the cable modem, simply unplug the power cord for a few seconds and plug it back in. This will reset the modem.


    How do I set up multiple e-mail addresses?
    To set up an additional email box for cox.net email, visit www.cox.net. If you are not redirected to your city's cox.net site, please choose your city from the drop down menu. Once redirected, select "Internet Tools" from the left hand menu. Log on by using your main cox e-mail address and password. Once you log in, select from the account management column "Add/Delete email addresses". The next window will display all active Cox email addresses and give you the option to add a new email address. You may ad up to 7 e-mail address on your Cox account.


    What high speed internet speeds are available?
    Cox offers 4 different levels of High Speed Internet service. Our Premier with PowerBoost package speeds are 12Mbps downstream by 1Mbps upstream. The Preferred with PowerBoost package speeds are 7Mbps down/512Kbps up. Our value package speeds are 1.5Mbps down/256Kbps up. Finally, our Economy package speeds are 768kbps down/ 256kbps up. Visit our services page for more information about each speed of Internet that Cox offers.


    Does Cox offer virus protection for my computer?
    The free Cox Security Suite is proactive protection for your Windows Vista, Windows XP or Windows 2000 computer, providing a strong tool to protect your home and family from online threats. The suite allows you to customize your software to target the threats you wish to defend against such as invasive programs and viruses. To install the free security suite, please visit the Internet Tools page on cox.net. You will need to provide your Cox High Speed Internet username and password to install.


    How do I manage and access my cox.net website?
    As a Cox High Speed Internet Customer, you are able to publish your own web site via our Personal WebSpace feature. This feature is great for sharing pictures with family or just for fun. You may activate Personal webspace for each of your email addresses. Each personal webspace can store up to 10 megabytes of web content, including pictures and HTML. To activate and access your cox.net webspace, Visit Internet Tools on cox.net. You will need your Cox High Speed Internet username and password to login. Once you've logged in, you may select the personal web space option.


    What is Powerboost?
    Powerboost is a new technology that allows you to temporarily experience download speeds that are significantly faster than our already blistering fast high-speed Internet speeds. Powerboost is only available with Cox High Speed Internet and is free to our Preferred and Premier Internet customers.


    How do I connect more than one computer to receive Cox High Speed Internet in my house?
    To connect multpile computers to Cox High Speed Internet, we suggest Cox Home Networking. A home network is a group of two or more computers linked together. Networking your computers and other devices allows you to connect them to the Internet at the same time and to share files and hardware, such as printers. A network also makes it easy to move information from one computer to another. You will need a wireless router which you can purchase from Cox. A Cox technical expert can take care of the installation for you or you can self-install the service on your own.


    What are the system requirements for Cox High Speed Internet?
    Will you be using Windows or Macintosh for your Cox High Speed Internet Service?
    IF = Windows: The minimum compuer requirements for accessing Cox High Speed Internet with your PC include a Pentium II Processor with a minimum of 233 megahertz, 64 MB of RAM or 128 MB for Windows XP users, 150 MB of available disk space and a CD_ROM drive.
    IF = Macintosh: The minimum computer requirements for using Cox High Speed Internet with your PC include a PowerPC G3, 128 MB Ram, Mac Operating System 10.2, 1.5 GB available disk space and a CD ROM drive.


    Does Cox offer wireless service at restaurants or cafes around town?
    Cox Hotspots provide immediate access to a high-speed 3.0Mbps/512Kbps Internet connection powered by Cox Business Internet. To connect to a Cox Hotspot you'll need a laptop, notebook computer, or a personal digital assistant (PDA) with a standard Internet browser and a wifi compliant wireless card. For a list of Cox Hot Spot Locations please visit the location page.


    How do I get 20 Mbps of speed?
    Cox’s Premier with Powerboost can offer up to 20 mbps! This happens when you download large files such as music and movies. Your computer will receive a boost of power that makes downloading much faster. Powerboost is free with Cox’s Preferred and Premier tier packages.


    How do I lower my Internet bill?
    The quickest way to lower your monthly Cox High Speed Internet cost is to bundle your services. Anyone that bundles their Digital Cable, High Speed Internet and Phone service can receive Preferred with Powerboost for as low as $19.99 per month! That’s 7 Mbps of speed! Check our bundle packages online at http://www.coxoklahoma.com/!


    What is my email address?
    To obtain your cox.net email address, you can contact us through our support page on cox.com. That is of course if you have an alternate email address so we can get in touch with you. A representative will email you back within 24 hours, if not sooner.

    If you do not have an alternate email address, you'll need to call us so we can provide you with your cox.net email. Be sure to ask for your default password as well.


    Can I buy a router from Cox?
    Wireless routers, used for home networking, can be purchased from any of our Cox Store locations. Please visit the Contact Us page to locate a Cox store near you.


    What is my email password?
    If you have lost or you forgot your password to login to your cox.net email account, you'll need to contact us through our online form or call a Cox representative. We'll be able to reset your password. If you just want to change your current password, you can login to internet tools at cox.net and under the account management menu, you'll find the option to change your password. From there you simply enter you new password in both text boxes and select the "change password" button. Your new password will be active immediately and you will use it the next time you login to cox.net email.


    How do I reset my password?
    If you have lost or you forgot your password to login to your cox.net email account, you'll need to contact us through our online form or call a Cox representative. We'll be able to reset your password.

    If you just want to change your current password, you can login to internet tools at cox.net and under the account management menu, you'll find the option to change your password. From there you simply enter you new password in both text boxes and select the "change password" button. Your new password will be active immediately and you will use it the next time you login to cox.net email.


    How do I change my password?
    If you just want to change your current password, you can login to internet tools at cox.net and under the account management menu, you'll find the option to change your password. From there you simply enter you new password in both text boxes and select the "change password" button. Your new password will be active immediately and you will use it the next time you login to cox.net email.


    What is my IP address?
    OKC:  For High Speed Internet service, Cox customers receive a dynamic IP address.  A dynamic IP address means that your IP address is not assigned specifically to your account.   Periodically, your IP address may change.  The IP address change does not cause any issues with your computer or your high speed internet connection. If you would like to set up your account to receive a static IP address to use with a business, we suggest setting your High Speed Internet account up with Cox Business Services. You may do so by calling 405-600-6333.

    Tulsa:  For High Speed Internet service, Cox customers receive a dynamic IP address.  A dynamic IP address means that your IP address is not assigned specifically to your account.   Periodically, your IP address may change.  The IP address change does not cause any issues with your computer or your high speed internet connection. If you would like to set up your account to receive a static IP address to use with a business, we suggest setting your High Speed Internet account up with Cox Business Services.You may do so by calling 918-806-6079


    How do I use Xbox with Internet?
    To find information on configuring your xbox to work with Cox High Speed Internet, please click here. Here, you will also find setup information for Xbox Live with Cox High Speed Internet.


    Where can I go to upgrade my Internet Service for free?
    If you currently subscribe to our Value Tier of Cox High Speed Internet Service, you can temporarily test drive our blazing fast Preferred Internet Service. But you better grip your mouse tight because our Preferred with Powerboost service is fast! For a one-week test drive, just log in to Internet Tools found on cox.net.


    How do I get a speed preview?
    If you currently subscribe to our Value Tier of Cox High Speed Internet Service, you can temporarily test drive our blazing fast Preferred Internet Service. But you better grip your mouse tight because our Preferred with Powerboost service is fast! For a one-week test drive, just log in to Internet Tools found on cox.net.


  • Customer Service
    How do I read my Cox bill?
    If there are charges on your bill that you are not familiar with or are unaware of, please call one of our Cox customer care reps. They can help you read and understand your bill or make changes to your account. You can reach us by calling 405-600-8282 or 918-806-6000


    How can I pay my Cox bill?
    We offer multiple and convenient ways for customers to pay their bill. The quickest and simplest way is with EasyPay from Cox. Simply sign up with a credit or debit card and your bill will be paid automatically each month. Other options include paying your bill online, paying by mail, over the phone, or in person at one of our Cox Store locations.


    How can I contact/email/call Cox?
    How can I contact/email/call Cox?
    Please visit our contact page if you have additional inquiries. You may contact us by e-mail, mail, phone or visit us at one of our Cox Stores.


    How do I order services online?
    At cox.com, you can order any service that Cox offers at your address. You may begin your order by visiting the Order Services page at cox.com. You may then select the "New Customer" tab or the "Current Customer" tab and enter your information. You will then be prompted to select the services you are interested in ordering. From there you'll be shown special discounts and pricing and you'll be able to choose and order new services.


    Where is Cox located? Where are Cox Stores?
    To locate a Cox Store near you, please visit our Contact Us page. You will be prompted to enter your address to locate the Cox store nearest you.


    How do I pay my bill automatically?
    EasyPay from Cox allows you to have your bill paid automatically each month from a designated bank account or credit card. To sign up for EasyPay, click here. Once you're signed up, you will continue receiving your Cox bill at home unless you sign up for Stop Paper Bill. In that case, you can check your statement anytime on cox.com. EasyPay is absolutely free and you may stop your participation in the program at any time by speaking with a Cox customer care representative.


    Does Cox offer any type of plan for service repairs?
    With the Service Assurance Plan from Cox, you won't have to worry about costly repairs. Your coverage includes all your home interior wiring to your televisions, and high-speed Internet modems. It also covers the telephone wiring you own - even if Cox is not your phone service provider. Plus we will diagnose any problems, show you how to get the most out of your equipment, and make sure your Cox services are trouble-free. For more information or to sign up for the Service Assurance Plan, please contact us.


    Can I receive my bill online?
    Yes, you can view and pay your bill at www.cox.com.  You can also sign up for paperless billing from Cox to stop receiving your bills in the mail.


    How can I cancel an order placed on cox.com?
    If for some reason you need to cancel or correct an order that you placed on cox.com, please contact a Cox customer representative.


    How much does XXXX service cost?
    For information and pricing on all the products and services we offer, click the Services button above.


    I'm having technical problems. Who can I contact?
    For technical inquiries about your Cox Video or Phone services, please contact us. For technical inquiries on your Cox High Speed Internet service, please visit our High Speed Internet technical support page.


    I'm switching to Cox from satellite. What do I do with my old equipment once I switch?
    When switching from satellite to Cox, you will need to contact the satellite provider and ask if they want their equipment back. You'll want to make sure that company won't charge you for unreturned equipment. As for the satellite dish on your home, it's up to you. You can leave it there or take it down.


    Do you have any special promotions or discounts right now?
    We are currently running a few special promotions on our Cox products and services. Check our Special Offers page on cox.com for great savings.


    Why should I sign up for the Cox Bundle?
    Forget about dealing with different communications providers. Cox Communications is your one-stop shop. All of the Cox bundles include digital cable, high speed internet and telephone. As a bundle customer, you receive a discount on your High Speed Internet service each month, all your services are included on one bill and you are enrolled in our VIP program which provides you with an exclusive VIP phone number, monthly newsletters and quarterly magazines which include great user tips, product information and special discounts and promotions.


    My neighbor has free cable. Is he doing something illegal?
    There are two kinds of cable theft: active and passive. Active theft is when a person knowingly makes an illegal connection to the cable system or tampers with the equipment in order to obtain unauthorized services. For example, cutting into your neighbor’s cable to get free service is theft. Passive theft is when a customer knowingly receives free services due to the unlawful connection of a previous homeowner. Even though passive theft is the result of an illegal pat action, if you don't report it and receive the free service, it's still a crime. You may anonymously report cable theft by clicking here.


    Who is Digital Max?
    Digital Max is Cox's friendly spokesperson who goes nuts for anything Digital. Digital Max has his own website with great downloads for all of his Cox friends. Download ringtones, wallpaper, even mps!


    How do I keep my kids safe on the computer?
    Cox offers a unique program, Take Charge, to parents and their children on how to stay safe on the Internet, block or restrict television programming, and tips on using Cox Telephone. Visit our Take Charge website.


    How do I apply for a job with Cox?
    We're so excited that you are interested in learning more about a career with Cox. Cox sets the highest ethical standards and we're always looking for employees that embody the Cox culture and values. Visit our Cox Career website here to learn more about the Cox culture, benefits, and different career paths and to search for current job openings.


    Do I get anything for referring my friends to Cox?
    Yes, Cox offers a program called "Share the Happiness" in which you will receive a free month of service for any service that your friend signs up for upon redeeming the Share the Happiness coupon. To refer a friend, visit the Share the Happiness website here.


    How can my company request a sponsorship donation from Cox?
    Cox is committed to improving the quality of life in Oklahoma and we do this by using our medium to entertain and to educate the public about issues that are important to our community and through responsible corporate giving. To apply for a sponsorship from Cox, please visit our sponsorship page here.


    How can I get extra cables?
    Cox stores provide 6 ft jumpers to our customers at no charge. If you need more than 6ft cables, please visit you local electronics store. Please note, Cox does not keep splitters in our inventory. You'll need to visit a local retail store to purchase splitters.


    How do I dispute charges on my bill?
    If there are charges on your bill that you are not familiar with or are unaware of, please call one of our Cox customer care reps. They can help you read and understand your bill or make changes to your account.


    How long has Cox been in Oklahoma?
    Cox Communications has been serving communities in Oklahoma for over 25 years employing over 1900 Oklahomans statewide. We're continuously investing in the technology and infrastructure for network improvement to deliver the fastest Internet, more HD channels and over 3500 television programming options through On DEMAND. Cox is proud to provide free cable connections to more than 675 schools statewide and supports over 200 non-profit organizations totaling more than $10 million. We're vested in Oklahoma and enjoy providing our customers the very best when it comes to their communications needs.


    How do I request a channel?
    Cox is continuously searching for new and exciting channels to add to our lineup. Please visit our channel lineup to locate a specific channel. If there is a channel you would like for us to add to our lineup, please visit the contact us page and let us know.


    Does Cox have a dictionary of words? / What does XXXX mean?
    We understand that with advance technology, new words come into our vocabulary almost on a daily basis. We've put together a glossary of terms to help you understand our products and services.  To view, click the document link to the right.


    The technician was late. How do I report this?
    Cox understands that your time is precious. That is why we offer an On Time Guarantee. If for some reason a field service representative is late for your appointment, you may request the On Time Guarantee from the representative. This guarantee offers you a $20 credit on your next Cox bill. If the representative has already left your home, please call Cox so we can issue the credit for you.


    I haven't had my Cox service for very long but I am not happy with it. What can I do?
    We're sorry that you are unhappy with your services. If there is a technical issue or something is not working properly, please give us a call so we assess the situation and send a technical expert to your home to fix the problem. If you are still not satisfied, Cox offers a 30 day money back guarantee.


    I recently got married/divorced. How do I change the name on my account?
    To make any name changes to your account, you will need to visit a Cox store location and provide a legal name change document with photo ID. Valid Photo Ids consist of a driver's license, state ID, Visa (if exchange student), military ID and passport.


    I need a copy of my Cox bill. Can you fax me one?
    To protect the privacy of our customers, we do not fax copies of our customer's bills. However, you do have 3 options for obtaining a copy of your bill. The first and easiest way is to print your bill from cox.com.  Your second option is to visit a Cox Store location with two forms of ID and a representative will copy and distribute directly to you. The third and final option is to call Cox, we'll verify your identity and send you a copy of your bill at your account address.


    I'm building a fence. Who do I call to come mark my cable lines?
    If you are preparing to do any digging or building in your yard, please call OKIE.  1-800-CALL-OKIE. If you have called OKIE and the cable lines are still not marked, please call Cox so we can get those located for you immediately.


    I received a notice that says I am past due. What should I do?
    The quickest and easiest way to resolve this would be to visit us at cox.com to pay your past due balance. If you cannot make the payment in full, please contact us so we can make payment arrangements to ensure your services to not get disconnected.


    Where can I find information about my privacy as a Cox customer?
    Cox takes the privacy of our customers very seriously. For a complete run down of our privacy policies, please visit our Policy Page here.


    I'm moving. How do I transfer my Cox services?
    Cox understands that when you're moving from one place to another, your bound to forget something. Cox helps. We've built a special website where you can go and tell us where you're moving to and we'll help you set up your cable, Internet and Phone services at your new address. You'll also find, handy moving tips, to-do lists and handy links for getting in touch with some of your other utility companies. Visit www.getmovingwithcox.com  and we'll help you get from point A to point B.


    I'm moving to another city. Who will be my new cable provider?
    If you're moving to another city, there is a special website that can help you locate your new Cable Company as well as finding their contact information and special offers. Visit www.cablemovershotline.com  to get started.


    Why do I have to prepay?
    Every once in a while, Cox requires a pre-pay amount when signing up for new service. This happens when a deposit is required or when a customer has a previous balance that has not been paid.  A Cox customer representative will let you know if a prepay amount is required when you order new services.


    I currently receive two Cox bills. How can I ensure I only receive one each month?
    One of the great benefits of receiving all your communications needs from one company is that you receive only one bill, from one provider. If for some reason you are still receiving more than one bill at your residence, please give us a call so we can merge your bills. This will ensure you are only responsible for one bill per month.


    I will be out of the state/country for a few months and would like to cancel my data service but keep my email address. How do I do this?
    If you will be traveling for a period of 1 to 6 months, Cox does offer the Seasonal Saver Plan for your Cox High Speed Internet service. This service allows you to keep your exisitng email address and to keep your personal cox.net webspace up and running. You may check your cox.net email and modify your personal webspace from any standard web browser. If you are currently a Cox High Speed Internet customer and would like to enroll in the Seasonal Saver Plan, please give us a call today.


    Do you have a list of TV manufacturer contacts?
    Please find a list of television manufacturers and contact information by clicking the link to the right.


    Do you have a list of computer and software manufacturer contacts?
    Please find a list of computer and software manufacturers and contact information by clicking the document link to the right.


    What is my account number?
    To locate your Cox customer account number, please reference your Cox bill. Your account number is located in the top right hand corner on each page. If you do not have a recent bill handy, you'll need to call a representative to obtain your number.


    hable usted espanol
    OKC:  Disculpe, no hablo español. Nuestros representantes bilingües le pueden ayudar llamando al 405-600-8282. También puede visitar alguna de nuestras tiendas.

    Tulsa: Disculpe, no hablo español. Nuestros representantes bilingües le pueden ayudar llamando al 918-806-6000. También puede visitar alguna de nuestras tiendas.


    Cancel or reschedule service appointment
    If you are unable to meet a home service technician for a scheduled install, please call a Cox representative so that we can reschedule.


    How do I disconnect or cancel services, close my account, or stop service?
    If you need to cancel your services with Cox, please call a Cox representative and we can assist you. If you are moving from one location to another, we can also help you simply transfer your services…and in some cases, we'll do it for free!


    When is my bill cycle?
    The easiest way to find out when your Cox bill is due is to acces it via the web at cox.com. Once you setup a username and password, and logon, your current amount owed and due date will be displayed. From there you can pay your bill immediately or schedule a payment date. Click here to sign up.


    Service outage
    If you are experiencing an interruption in your Cox services, please visit the contact page to get in touch with us and notify us of the problem.


    Cable is not working
    If you are experiencing an interruption in your Cox services, please visit the contact page to get in touch with us and notify us of the problem.


    Storm damage
    If you are experiencing an interruption in your Cox services, please visit the contact page to get in touch with us and notify us of the problem.


    ATT/Direct TV/Dish Network/AT&T/directv
    If you're looking for information on service comparisons, click the service below:

    Digital Cable    |    HD    |    Internet    |    Phone


    What's the difference between Cox and Satellite?
    Cox offers many advantages over Satellite. Some of these advantages include local channels at no extra charge.. including HD. You'll receive the Cox Channel, your local hometown channel with programming produced exclusively and locally for Cox Oklahoma viewers. We offer standard service on all additional outlets at no extra charge! With Satellite, you'll need a receiver on every TV. Cox does not require contracts for our services. Something Satellite can't deliver is On Demand. Access to On Demand channel 1, with Cox Digital Cable, is absolutely free! Over 3500 programming options, including HD content, are available anytime of day with DVD like controls - whenever you're ready. Receive just one bill per month with all your communications services from one local provider.


    Why is Cox better than Satellite?
    Cox offers many advantages over Satellite. Some of these advantages include local channels at no extra charge.. including HD. You'll receive the Cox Channel, your local hometown channel with programming produced exclusively and locally for Cox Oklahoma viewers. We offer standard service on all additional outlets at no extra charge! With Satellite, you'll need a receiver on every TV. Cox does not require contracts for our services. Something Satellite can't deliver is On Demand. Access to On Demand channel 1, with Cox Digital Cable, is absolutely free! Over 3500 programming options, including HD content, are available anytime of day with DVD like controls - whenever you're ready. Receive just one bill per month with all your communications services from one local provider.


    Is Cox better than satellite?
    Cox offers many advantages over Satellite. Some of these advantages include local channels at no extra charge.. including HD. You'll receive the Cox Channel, your local hometown channel with programming produced exclusively and locally for Cox Oklahoma viewers. We offer standard service on all additional outlets at no extra charge! With Satellite, you'll need a receiver on every TV. Cox does not require contracts for our services. Something Satellite can't deliver is On Demand. Access to On Demand channel 1, with Cox Digital Cable, is absolutely free! Over 3500 programming options, including HD content, are available anytime of day with DVD like controls - whenever you're ready. Receive just one bill per month with all your communications services from one local provider.


    Digital TV February 2009
    The digital TV conversion happening on February 17, 2009, affects over-the-air broadcasters who will have to cease their analog broadcasts and affects the customers that receive those analog broadcasts via an antenna. If you are a current Cox cable subscriber, you will not lose your signal. And if you currently do not have a digital receiver in your home, you will not need to purchase one. No matter what kind of television set you have, you will still be able to receive all your programming from Cox. Cox will simply convert the new digital broadcast signals to allow them to flow to every TV connected to our video service. There is no need for you to go out and buy a new television...as long as it's hooked up to an active Cox outlet in your home, you will see no difference. For more information, you can visit our Digital TV Transition support page by clicking here.


    Will I lose my cable signal in 2009?
    The digital TV conversion happening on February 17, 2009, affects over-the-air broadcasters who will have to cease their analog broadcasts and affects the customers that receive those analog broadcasts via an antenna. If you are a current Cox cable subscriber, you will not lose your signal. And if you currently do not have a digital receiver in your home, you will not need to purchase one. No matter what kind of television set you have, you will still be able to receive all your programming from Cox. Cox will simply convert the new digital broadcast signals to allow them to flow to every TV connected to our video service. There is no need for you to go out and buy a new television...as long as it's hooked up to an active Cox outlet in your home, you will see no difference. For more information, you can visit our Digital TV Transition support page by clicking here.


    Will my TV still work in 2009?
    The digital TV conversion happening on February 17, 2009, affects over-the-air broadcasters who will have to cease their analog broadcasts and affects the customers that receive those analog broadcasts via an antenna. If you are a current Cox cable subscriber, you will not lose your signal. And if you currently do not have a digital receiver in your home, you will not need to purchase one. No matter what kind of television set you have, you will still be able to receive all your programming from Cox. Cox will simply convert the new digital broadcast signals to allow them to flow to every TV connected to our video service. There is no need for you to go out and buy a new television...as long as it's hooked up to an active Cox outlet in your home, you will see no difference. For more information, you can visit our Digital TV Transition support page by clicking here.


    How do I check the status of my order or confirm a service appointment?
    To check the status of your order or to confirm a service appointment, please e-mail us and we can let you know.


    How can I lower my Cox bill?
    The quickest and easiest way to ensure you are receiving the best possible prices and services from Cox, is by becoming a Bundled customer. Bundled customers with Cox receive a permanent monthly discount on their Cox High Speed Internet. And this discount is not a promotional discount...it's permanent. Not to mention the special VIP treatment you receive when you subscribe to the bundle. Bundled customers receive a special phone number, expediting them to the front of the queue every time they call in. They also receive a quarterly magazine with special offers, great user tips and community information. By subscribing to digital cable, high speed internet and phone from Cox, you too can enjoy permanent discounts and special offers as our Bundle VIP customer.


    How do I access my account?
    To access your account and billing information, please click here. This will allow you to register and login to cox.com to view and pay your bill, update how you receive your bill and order pay-per-view events.


    How can I get more cable outlets?
    If you have moved your television or computer to a new room in your home and need a new outlet, please contact us so we can schedule a Home Service Technician to get you set up.


    Can I save money installing services on my own?
    Depending on the service you want to install on your own will depend on how much money you can save. We want our subscribers to have the best customer experience possible which is why we offer the self-install option. We understand that some of our customers enjoy installing new technology on their own. If you choose a self install for a Cox product or service, and for some reason get stuck, we'll need to send a Cox Home Service Technician to your home and you could incur an install cost.


  • Repair / Installation
    How do I program my remote?
    To program your Cox Remote to work with your entertainment equipment, please select the document to the right.


    Sometimes my cable box will freeze up and reboot. Sometimes my DVR loses the shows I've recorded. How can I fix the problem?
    DVR boxes resetting can be caused by multiple issues. Most of the time the box will reset because a signal issue exists going to the digital receiver – low quality, too strong or weak. Best thing to do in this case is to verify coaxial connections coming from the wall to the DVR/Digital box. Unplugging the power from the box for a few seconds and reconnecting can also provide a quick fix sometimes. If the issue persists, please call technical support.


    I received a door hanger that says "We have detected radiation levels above normal coming from your home." It says I must call within 72 hours to schedule a service call. What does this mean and what should I do?
    Please contact us so we can ensure the problem gets fixed so that your services will not be disconnected. This indicates there could be damage to the services within your home.


    Our modem was set up for Phone (VOIP) and data (High Speed Internet) and when Cox took out the Phone, it lost data connection. How can I fix it?
    Please contact us so we can issue a new data only modem.


    When I go from a digital channel to an HDTV channel, the volume drops so we turn it up. When we go back to a digital channel from an HD channel, the volume is blaring. How do I fix this?
    If your using your television speakers then you can change the audio settings by selecting the menu button on your remote, audio settings and then select Audio: Range - Narrow. If you are using separate speakers for your audio then we suggest calling us so a representative can walk you through the steps.


    My digital menu goes out fairly often, what causes this and can I rset my digital menu?
    When your digital menu goes out, this could be a couple different things. It could be that the box is going through it's nightly update, usually around midnight or there could be a possible signal issue going to the box. Verify your coaxial connections and you can also reset your digital box by unplugging and plugging back in. If this does not resolve issue, please contact us so we can assess your equipment.


    Why does my HDTV box lose data when other digital boxes in my house retain data?
    If your HDTV box loses data, you might need a new HDTV receiver. Please contact us so we can assess the equipment.


    Why does my TV set display a yellowish area that stays on the set regardless of which channel I'm on?
    Any areas of one color or color streak on your TV screen could mean your television has an unwanted magnetic field. Check for a stereo speaker sitting too close to your TV and move it away. If it is not a speaker, your television may need to be serviced by a television technician.


    How much money can I save by doing a self-install on my digital service?
    On average, customer's can save up to $40 by installing services on their own. However, if you run into errors during your install, a service call can be scheduled to come out and install your services.


    My remote is not working. Can I get a new one?
    If you are having difficulties with your remote, be sure to replace the batteries first to see if that is the issue. If not, any of our Cox store locations will gladly replace a damaged remote.


    I need a new modem. Where can I exchange it?
    If you are experiencing technical difficulties with your modem, a technician will need to assess the equipment. Unfortunately, Cox stores do not exchange modems at our locations. If you would like to purchase a new modem, you may visit a Cox store location to buy a new one.


    Can Cox hook up my home theatre?
    If you've just purchased new equipment for your home office such as a printer, or you need help networking two or more computers in your home, Cox Tech Solutions can help. Cox Tech Solutions is a fee based service provided by Cox built to provide customers in depth customer service and troubleshooting. A Cox Tech Solutions representative will come to your home and fix your computer issues, set up your home office and even teach you how to use your new equipment. As an addition, Cox is planning to broaden this service to include home theatre help. Visit the Tech Solutions page for more information or to schedule an appointment.  Click here.


    Can Cox hook up my home office?
    If you've just purchased new equipment for your home office such as a printer, or you need help networking two or more computers in your home, Cox Tech Solutions can help. Cox Tech Solutions is a fee based service provided by Cox built to provide customers in depth customer service and troubleshooting. A Cox Tech Solutions representative will come to your home and fix your computer issues, set up your home office and even teach you how to use your new equipment. As an addition, Cox is planning to broaden this service to include home theatre help. Visit the Tech Solutions page for more information or to schedule an appointment.  Click here.